Clay M. Voorhees | Morris Mayer Endowed Chair
Department of Marketing 
The University of Alabama
163 Alston
Box 870225 
Tuscaloosa, AL 35487 
cmvoorhees@ua.edu

Google Scholar: https://scholar.google.com/citations?user=BbE2SMYAAAAJ&hl=en​ 
LinkedIn: ​https://www.linkedin.com/in/clayvoorhees/

Dr. Clay Voorhees is a Professor and the D. Paul Jones, Jr. and Charlene Jones Compass Bank Endowed Chair in Services Marketing and currently serves as a Co-Editor for the Journal of Service Research​. Previously Clay was an Associate Professor of Marketing at Michigan State University. He received his Ph.D. from Florida State University in 2006. His research has been published in the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Science, Strategic Management Journal, Journal of Applied Psychology, Journal of Service Research, Harvard Business Review, among others.  Clay’s research focuses on customer experience management and relationship marketing, often in service contexts.  In 2021, Clay received the Culverhouse College of Business Board of Visitors’ Research Achievement award. In 2016, Clay received the “Best Services Marketing Article” award from the American Marketing Association and in 2015, he received the Emerging Service Scholar award from the American Marketing Association. In addition, his research has received the 2011, 2012, and 2015 Industry Relevance Awards from Cornell’s Center for Hospitality Research and has been featured in media outlets such as: Wall Street Journal, TIME Magazine, BusinessWeek, USA Today, and other periodicals.